Refund Policy
This Refund Policy applies to the travel support and consultancy services offered under the Deltora International brand. Deltora International is a brand owned and operated by Deltora Global Pty. Ltd. a company incorporated in Australia. We encourage customers to review their quotation carefully before approving payment.
Refunds may be considered in the following circumstances:
- Duplicate payments
- Incorrect payments made in error
- Failed or incomplete payment transactions
- Technical payment processing issues
- Where Deltora Global Pty. Ltd. is unable to provide the agreed travel support service for reasons within our reasonable control.
Refunds may not be available for:
- Services that have already been completed.
- Services that have commenced following customer approval.
- Customer change of mind after services have commenced.
- Delays caused by third-party service providers.
- Incorrect or incomplete information supplied by the customer.
- Circumstances beyond our reasonable control.
- Services already completed in full.
- Third-party fees already incurred on behalf of the customer, where applicable.
Approved refunds will be processed to the original payment method wherever possible. Processing times depend on the customer’s bank, card issuer or payment provider.
For refund-related inquiries, please contact:
info@deltorainternational.com
Cancellation Policy
Customers may request cancellation before services commence. If work has already commenced, cancellation charges may apply depending on the services already performed. Any completed portion of the service may remain chargeable and non-refundable.
Chargebacks
Customers are encouraged to contact Deltora International before initiating a chargeback with their card issuer so that we can attempt to resolve the matter promptly.
Fraudulent or unjustified chargebacks may be disputed by Deltora Global Pty. Ltd. using relevant service records, customer communications and payment documentation.
Non-Refundable Services
The following may be non-refundable where applicable:
- Consultation fees after the consultation has been delivered.
- Completed documentation review services.
- Customer-approved work already performed.
- Administrative or coordination work already completed.
How to Request a Refund
To request a refund, customers should contact our support team by email with:
- Full Name
- Service Reference or Quotation Number
- Payment Details
- Reason for the Refund Request
We will review the request and respond within a reasonable timeframe.
Changes to this Refund Policy
Deltora Global Pty. Ltd. reserves the right to amend this Refund Policy at any time. Updated versions will be published on this website and become effective upon publication.